Privacy Policy
Manor Group (Singapore) Pte. Ltd. (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website amanorhotels.com or contact us through our services.
1. Data Controller
Manor Group (Singapore) Pte. Ltd.
51 Goldhill Plaza, Unit 10-11, Singapore 308900
Phone: +65 6910 2413
Contact: Homepage
2. Types of Personal Data Collected
We collect the following categories of personal data:
a) Information You Provide
Full name
Email address
Phone number
Company name (if applicable)
Any details you submit via our contact form or direct communications
b) Automatically Collected Data
Collected via tracking tools such as Google Analytics, Google Ads, Meta Pixel, and others:
IP address
Browser type and version
Device identifiers
Referrer URLs
Pages visited, time spent, interaction data
c) Location-Based Services
Your location data may be collected through embedded services such as Google Maps to improve usability.
3. Purposes of Collection and Use of Personal Data
We collect and process your data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To respond to contact form inquiries | Contractual necessity |
| To provide customer support | Contractual necessity |
| To improve our website and services | Legitimate interest |
| To conduct marketing campaigns | Consent (explicit, where applicable) |
| To analyze website traffic and behavior | Consent (via cookie banner) |
| To confirm appointments in lead generation | Legitimate interest or consent |
| To monitor ad performance (Google/Meta) | Consent |
4. Third-Party Services
We use trusted third-party service providers to support and optimize our website and digital marketing:
| Service | Purpose | Provider Location |
|---|---|---|
| Google Analytics | Website usage analysis | Google LLC, USA |
| Google Ads | Conversion tracking, remarketing (if used) | Google LLC, USA |
| Google Tag Manager | Tag deployment for analytics/ads | Google LLC, USA |
| Meta Pixel | Conversion tracking and ad optimization | Meta Platforms, Inc., USA |
| Google Maps | Display of location via embedded map | Google LLC, USA |
| Google Fonts | Display of web fonts | Google LLC, USA |
| Website Hosting (Kinsta) | Web hosting infrastructure | Kinsta, Singapore |
These third parties may collect and process your personal data according to their own privacy policies. Where applicable, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms are in place.
5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes stated in this policy or as required by applicable law:
| Type of Data | Retention Period |
|---|---|
| Contact form submissions | Up to 1 year |
| Google Analytics data | 14 months (default GA4) |
| Marketing campaign data | As long as consent is valid or until withdrawn |
To exercise any of your rights under the PDPA, including accessing, correcting, or deleting your personal data, please contact our privacy team by email at privacy@amanorhotels.com or through the details listed in Section 12.
6. Your Rights Under the PDPA
You have the following rights under the Thai Personal Data Protection Act (PDPA):
Right to Access – Request a copy of your personal data
Right to Rectification – Correct inaccurate or incomplete data
Right to Erasure – Request deletion of your data
Right to Restrict Processing – Ask us to limit how we use your data
Right to Data Portability – Request to receive your data in a structured, machine-readable format
Right to Withdraw Consent – Withdraw consent at any time for any processing that requires it
Right to Lodge a Complaint – File a complaint with the Personal Data Protection Committee (PDPC)
To exercise your rights, please contact us using the information in Section 12.
7. Security Measures
We implement reasonable and appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These include access controls, secure servers, and encryption protocols where applicable. However, no method of transmission over the internet is entirely secure.
8. International Data Transfers
Some of our service providers are based outside of Thailand (e.g., Google, Meta, Kinsta). When transferring data internationally, we ensure that the receiving country has adequate data protection standards or we implement contractual safeguards such as Standard Contractual Clauses (SCCs) to protect your data.
9. Links to Other Websites
Our website may include links to other websites not operated or controlled by us. We are not responsible for the privacy practices or content of third-party sites and recommend reviewing their privacy policies separately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” We recommend checking this page periodically to stay informed of how we process your data.
11. Cookie Policy
For information about how we use cookies and other tracking technologies, please refer to our Cookie Policy.
12. Contact – Data Protection
We have designated a Data Protection Officer to oversee compliance with this policy and the PDPA.
Data Protection Officer (DPO)
Ms. Jasmine tan
Email: privacy@amanorhotels.com
Phone: +65 6910 2413
Address: 51 Goldhill Plaza, Unit 10-11, Singapore 308900